Return and Refund Policy for IoT-Cart.com

Introduction

At IoT-Cart.com, we strive to ensure your satisfaction with our sensor and gateway products. If you are not entirely satisfied with your purchase, we’re here to help.

Return Policy

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Products must be unused, in original packaging, and in the same condition as received.
• Proof of purchase is required for all returns.

Non-Returnable Items

• Custom or personalized products
• Clearance or sale items

Return Process

1. Contact our support team at contact@iot-cart.com to initiate a return.
2. Include your order number and reason for return.
3. Our team will provide a return authorization and shipping instructions.
4. Ship the item back to us using a trackable shipping method.

Refund Policy

Refund Process

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• If approved, the refund will be processed to your original payment method within 5-7 business days.

Partial Refunds

Partial refunds may be granted in certain situations, such as:

• Items not in original condition or damaged
• Returns initiated after the 30-day window

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at contact@iot-cart.com.

Return Shipping Costs

• Customers are responsible for paying return shipping costs unless the return is due to our error.
• Shipping costs are non-refundable.

Contact Us

For any questions regarding returns or refunds, please contact us at contact@iot-cart.com.

Thank you for shopping with IoT-Cart.com!